Shipping, Stores & Savings

Support your local pet store!

Before you place an order through our website, check here to see if Idahound is availabe at your local pet shop.

Does Idahound ship?

Yes, we do! Idahound uses UPS and USPS for orders placed through our online store. Shipping is FREE for any customer that qualifies for UPS Ground.  All of our frozen products go out in boxes insulated with either thick foam or recyclable plastic liners, and always dry ice.

For orders that exceed 3-days via UPS Ground (automatically determined by your shipping zip code) our required shipping method becomes UPS 3-Day Select. Please note we do not ship items marked x20, x25, x40 or any raw meaty bones via 3-Day Select. If these items are in your cart and you only qualify for 3-Day Select, you will be prevented from checking out. You may still purchase these items but not at the discounted price.

See below for the cost of 3-day Select, which is tiered by cart weight and automatically calculated during checkout.

Service Weight Shipping Charge
USPS Priority (treat orders) 0 - 14 lbs. $5.00
UPS 3-day Select 15 - 25 lbs. $80.00
UPS 3-day Select 26 - 41 lbs. $105.00
UPS 3-day Select 42 - 50 lbs. $120.00
UPS 3-day Select 51 - 79 lbs. $155.00
UPS 3-day Select 80+ lbs. $215.00

Please review our Terms of Service for info on refunds or replacement orders.

What are Idahound’s requirements for shipping?

While we don’t place any minimums on dried shipments, all orders containing frozen products must include a minimum of 15 lbs.

Frozen shipments are packaged in either a small box (20 lb. maximum), medium box (25 lb. max), large box (40 lb. max), or extra large box (80 lb max).

When will my order be shipped?

A frozen order will ship on the soonest Monday or Tuesday from when your purchase was mades. For orders to Utah or Southern Idaho, we will also on Wednesdays.

Once your order has been placed, you will receive an email with an order number.

If all of the products in your order are available that order will ship on the nearest shipping day. If you order over the weekend, for example, you can expect that purchase to ship on Monday.

Once your order has shipped, you will receive a second email with a tracking number.

If you have any questions about your order, email us at [email protected] and include your order number in the subject line.

What Regions Does Idahound Produce Food For?

Idahound’s online store is meant for dogs living in Idaho, Oregon, Montana, Utah, Washington, and Wyoming only. If you’re outside of these states, but demand a raw “farm-to-bowl” diet please email us directly at [email protected]. We’ll do our best to get you access to Idahound’s menu as soon as possible.

Frozen Food Minimum

If you’re buying our frozen foods, you’re please be aware of the 15 POUND MINIMUM. Although we apologize for the inconvenience, this rule exists for a couple of reasons:

  1. Shipping creates a bit of waste. The less cardboard and foam per pound of food shipped, the better. 
  2. One and two pounds of frozen food will thaw much more rapidly than 15 or more lbs. We want your dog’s Idahound to arrive fresh!
  3. Idahound is tiny operation. We don’t have enough employees to fill lots of tiny orders.
  4. So jump in and get your dog on Idahound! We promise that you won’t be disappointed.

Ways to Save on Idahound

The standard for pet foods has been lowered to an extraordinary degree, at the expense of the natural environment, the livestock raised inhumanely for cheap protein, and most importantly, the dogs and cats who are fed an unhealthy and unnatural diet. Nevertheless, we understand that getting away from cheap dog foods can be costly and we've tried to come up with ways to help you save while also feeding as dog intended:

  1. Create an account! Once you log in, the online store prices will adjust automatically to your location.
  2. Visit a select Idaho pet stores that carries Idahound and ask to join our rewards program! Make 10 purchases and the next one is free.
  3. Buy in bulk! We sell all of our raw diets in 40 lb. bulk quantities for 10-15% off of the regular price. Make sure to create an account and log in to see fullest discount.
  4. Buy any frozen item and save 10% on all treats. Prices will be marked down 10% automatically during checkout.