Shipping Info

How does Idahound ship?

Idahound uses UPS and USPS for orders placed through our online store. Shipping is FREE for any customer within a 3-day UPS Ground window from our headquarters in Idaho. For product preservation reasons we don't ship orders via UPS Ground that will take 4 or more days to arrive.

As a result of this policy we use UPS 3 Day Select for orders that meet the "extended distance" criteria. The added cost of the 3 Day Select service is tiered by cart weight and will be automatically calculated during checkout based on your shipping zip code.

Service Weight Shipping Charge
USPS Priority (treat orders) 0 - 15 lbs. $5.00
UPS 3-day Select 16 - 30 lbs. $55.00
UPS 3-day Select 31 - 41 lbs. $75.00
UPS 3-day Select 42 lbs. + $110.00

All of our frozen products go out in boxes insulated with either thick foam or recyclable plastic liners (orders under 20 lbs), and always dry ice. If you're interested in less waste and a 10% discount with every order, click here!

Please review our Terms of Service for info on refunds or replacement orders.

What are Idahound’s requirements for shipping?

While we don’t place any minimums on dried shipments, all orders containing frozen products must include a minimum of 15 ITEMS.

Frozen shipments are packaged in either a small box (20 lb. maximum), medium box (25 lb. max), large box (40 lb. max), or extra large box (80 lb max).

When will my order be shipped?

Due to our production schedule and company size, we are limited to shipping Mondays, Tuesdays and Wednesdays, depending on travel time.

Once your order has been placed, you will receive an email with an order number.

If all of the products in your order are available that order will ship on the nearest shipping day. If you order over the weekend, for example, you can expect that purchase to ship on Monday.

Once your order has shipped, you will receive a second email with a tracking number.

If you have any questions about your order, email us at and include your order number in the subject line.

What Regions Does Idahound Produce Food For?

Idahound’s online store is meant for dogs living in Idaho, Oregon, Montana, Utah, Washington, and Wyoming only. If you’re outside of these states, but demand a raw “farm-to-bowl” diet please email us directly at We’ll do our best to get you access to Idahound’s menu as soon as possible.

Thank you!

Frozen Food Minimum

If you’re buying our frozen foods, you’re please be aware of the 15 POUND MINIMUM. Although we apologize for the inconvenience, this rule exists for a couple of reasons:

  1. Shipping creates a bit of waste. The less cardboard and foam per pound of food shipped, the better. On that note, if you’re interested in purchasing a cooler that Idahound ships to and from your location (like pen pals, but with a cooler!), click here. It’s an amazing option that requires no dry ice, no foam, and no cardboard. We’ll even discount every order 5%.
  2. One and two pounds of frozen food will thaw much more rapidly than 15 or more lbs. We want your dog’s Idahound to arrive fresh!
  3. Idahound is tiny operation. We don’t have enough employees to fill lots of tiny orders.
  4. So jump in and get your dog on Idahound! We promise that you won’t be disappointed.