How does Idahound ship?
Idahound uses Fedex and USPS for all orders placed through the online store. The rates that appear during checkout are real-time rates. All of our frozen products go out in boxes insulated with thick foam and dry ice, which add 1-2 lbs. depending on box size. There are no added charges for packing materials, except for orders that fall under 15 lbs.
What are Idahound’s requirements for shipping?
While we don’t place any minimums on dried shipments, all orders containing frozen products must include a minimum of 15 lbs. For customers whose shipments require 4-5 days of travel time, we add an additional dry ice charge of $7.00
Frozen shipments are packaged in either a medium box (40 lb. maximum) or a large box (75 lb. maximum).
The heavier the box, the greater the Fedex discount. If ordering over 40 lbs, consider increments of 75 lbs.
When will my order be shipped?
Due to our production schedule and company size, we do not guarantee same-day shipping. To ensure product quality, frozen shipments will go out on MONDAYS, TUESDAYS, AND WEDNESDAYS, depending on travel time. Fedex will deliver on Saturdays, but otherwise the company doesn’t move shipments on the weekends.
Once your order has been placed, you will receive an email with an order number. Once your order has shipped, you will receive a second email with a tracking number. If you’d like to know when we expect to ship your order, email us at firstname.lastname@example.org and include your order number in the subject line.